Helpful links
Parent Resources
Trusted resources, emergency contacts, FAQs and links to everything parents need during pregnancy, birth and the first months at home.
Last reviewed
Emergency? Trust your instincts
If in doubt, seek help
Call 000 for anything life-threatening, difficulty breathing, seizures, unresponsiveness, serious injury.
MCH Line 13 22 29 (24/7, free) and Nurse-On-Call 1300 60 60 24 are staffed by registered nurses who can help you decide what to do next.
See our When to seek help guide for a full traffic-light list of symptoms.
Start here: our most-used pages
- Dr Jubal’s Key Tips for Newborn Parents, the one-page overview in Dr Jubal’s voice
- Head-to-toe — a tour of your newborn, visual body-region map; tap any region for an orientation and links into the relevant guides.
- Parent guides, our full library of plain-English clinical guides on fever, jaundice, feeding, safe sleep, bronchiolitis, immunisations, screening and more, grouped by topic
- Understanding the risks. Evidence-based summary of short-term and long-term risks for newborns, with a gestation-by-outcome chart
- When to seek help, traffic-light guide to symptoms that need urgent review
- Your baby’s timeline, enter your baby’s birth date to see current and upcoming developmental milestones with gentle red-flag pointers
- Parent tools, feeding calculator, developmental timeline, and hospital discharge checklist
- For expecting parents, what an antenatal paediatric consultation covers and how to book
- Your baby in hospital, what happens day-by-day at Frances Perry House
- Settling in at home, feeding, sleep, safe sleep, first appointments
- Paying your invoice, practical step-by-step on payment, Medicare rebate and Safety Net
Emergency and urgent-care numbers
Keep these numbers handy
- Emergency: 000 (life-threatening)
- Victorian Maternal & Child Health Line: 13 22 29 (24/7, free, registered nurses)
- Nurse-On-Call Victoria: 1300 60 60 24 (24/7, free)
- healthdirect: 1800 022 222 (24/7, free, registered nurses)
- Poisons Information Centre: 13 11 26 (24/7)
- NeoPaeds Melbourne: (03) 9007 2099 (Mon–Fri 9am–5pm)
- National Home Doctor Service: 13 SICK (13 74 25) (private after-hours GP home visits — not for emergencies)
Trusted national and Victorian resources
General child health and development
- Raising Children Network. the national parenting website; comprehensive, evidence-based
- Royal Children’s Hospital — Kids Health Info, plain-language fact sheets on common conditions
- HealthDirect Australia, national government health-information service
- Better Health Channel (Victoria) — Child health. Victorian government information
- Find your local MCH service, locate your nearest MCH centre
Feeding support
- Frances Perry House Maternity Care Centre, lactation consultations and post-birth feeding support (our first suggestion for breastfeeding / lactation help after discharge)
- Australian Breastfeeding Association Helpline, 1800 686 268 (24/7)
- Australian Breastfeeding Association, resources, local support groups, classes
- RCH — Breastfeeding overview
- Raising Children — Feeding your newborn
Parent mental health and wellbeing
- PANDA Helpline, 1300 726 306 (Mon–Sat; hours at panda.org.au, perinatal anxiety and depression support for all parents)
- PANDA, information and resources for perinatal mental health
- Beyond Blue, 1300 22 4636 (24/7 mental health support)
- Lifeline, 13 11 14 (24/7 crisis support)
- Gidget Foundation Australia, counselling for new parents
- Parent Line Victoria, 13 22 89 (parenting helpline)
Safe sleep and SIDS prevention
- Red Nose — Safe Sleep, evidence-based sleep recommendations
- Red Nose Safe Sleep Advice Line, 1300 998 698 (9am–5pm weekdays, safe-sleep questions)
- Red Nose Grief and Loss Support, 1300 308 307 (24/7 bereavement support)
Immunisation
- National Immunisation Program Schedule
- Victorian Immunisation Schedule
- Melbourne Vaccine Education Centre (MVEC), detailed vaccine information
- Australian Immunisation Register, 1800 653 809 (check your child’s record)
- See our immunisation schedule guide
Child safety at home and on the road
- Kidsafe Victoria, child-injury prevention
- VicRoads — Child restraints, car-seat laws
- Product Safety Australia, product recalls and standards
Financial support and family payments
- Services Australia — Family payments. Family Tax Benefit, Parental Leave Pay
- Centrelink Families Line, 136 150 (Mon–Fri)
- Victorian Government — Support for families
Parents’ most-asked questions
Visit our FAQ, pregnancy and birth, the hospital stay, feeding, common newborn concerns, settling at home, and how the practice works (fees, referrals, booking).
Get in touch
Email admin@neopaeds.au or call (03) 9007 2099 for booking enquiries.
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